Self-Exclusion

1. If a bettor wants to close his/her gaming account in BC, he/she should contact the BC Support Service. In most cases, the bettor will be able to reopen his/her account. However, if the bettor insists on closing his/her account permanently, BC will honor this wish and the gaming account will be closed permanently.

2. Self-exclusion

   If a bettor is concerned about his/her participation in gambling and, having considered the situation, feels that he/she cannot continue to spend time with BC and to spend money, there is a self-exclusion procedure.

   Self-exclusion is a procedure whereby a bettor voluntarily establishes a period of time when he/she will not be able to place bets on the BC website. This period can be set for 6 months to 5 years. There is also an option of self-exclusion on a permanent basis.

If a bettor decides in favor of self-exclusion, he/she should keep the following basic provisions in mind:

• The bettor will not be able to make deposits and place bets on the BC website during the period of time he/she chooses.
• It must be remembered that the decision to self-exclude is final. BC will not be able to open a new gaming account for the bettor before the selected period expires.
• To protect the bettor so that he/she cannot take advantage of the BC’s services during the self-exclusion period, BC will close any other gaming accounts of the bettor detected by BC. BC is not responsible for any financial losses of wager participants that have opened any accounts after they had excluded themselves.
• If there is a positive balance on the bettor’s account, he/she will be able to withdraw funds even after self-exclusion.

• BC asks the bettor to update his or her contact information (address or phone number) so that BC could implement protective measures against opening new accounts with changed contact information. If inaccurate or incomplete information is provided, or if the bettor’s data are not updated, BC is not responsible for subsequent losses or other circumstances arising from these actions.

  The bettor can activate the self-exclusion mode by contacting the BC Support Service.

  BC, being a socially responsible gambling organization, will make every effort to ensure that the bettor’s request to close the gaming account/to self-exclude from the BC website is fulfilled at the first opportunity. However, depending on the method of communication with BC selected by the bettor, it may take a different amount of time to fulfill the bettor’s request. Therefore, BC is not responsible for any financial losses incurred by any party prior to the closing of the account or the effective date of the self-exclusion period. Please remember that the bettor’s account closure/self-exclusion will only go into effect after the bettor receives confirmation from the BC Support Service. If the bettor finds out that the gaming account has not been closed at his/her request or self-exclusion has not gone into effect, he/she should immediately contact the BC Support Service by phone in order to address the issue without delay.

Full text of T&C and Betting Rules you can find here