Accounts, Payouts & Bonuses

ACCOUNT CREATION

1. An individual may not participate in real money games unless he/she is the owner of an account at the website. To sign up as a bettor (to be able to bet), an individual must get registered at the BC website and provide a minimum set of data about themselves:

   - a valid phone number or email address.

2. In some cases, BC provides an opportunity for accelerated registration of the bettor through the One Click procedure, when logins and passwords are generated automatically by BC.

3. The minimum set of data restricts the functionality available to the bettor on the BC website, and sets limits for real money games. To be able to make payouts and to lift the established transaction limits, the bettor must undergo additional identification and, depending on the Identification Level, provide the following information:

   • Date of birth (proof of majority age in the Client’s jurisdiction, this age must be over 18);
   • First and last name;
   • Passport data (including scans of the main pages);
   • If necessary, BC may request additional documents or conduct a video identification.

4. In addition, by initiating the account registration on the BC website an individual warrants that he/she:

   • is a physical individual (legal entities are not allowed to play);
   • is not a resident of: Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Cambodia, Ecuador, Ethiopia, France, Ghana, Guyana, Hong Kong, Iran, Iraq, Israel, Italy, Kuwait, Laos, Myanmar, Namibia, Nicaragua, North Korea, Panama, Papua New Guinea, Philippines, Singapore, Spain, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, United Kingdom, United States of America, Yemen, Zimbabwe;
   • is not a professional player in any sport, competition or league where BC offers to place bets;
   • is not declared an incapacitated citizen;
   • does not act on behalf of the other party;
   • does not qualify as a problematic bettor and is not included in any register of excluded bettors;
   • does not deposit the funds obtained as a result of criminal and/or other unauthorized activities to the gaming account;
   • does not deposit funds to the gaming account using a bank card that is prohibited in the bettor’s jurisdiction, or in the jurisdiction where gambling is prohibited;
   • does not engage in criminal activity;
   • does not use the services of the website if it is illegal or otherwise restricted in his/her country of residence to open a gaming account/to purchase or to use the services/to participate in the games offered. The account owner is responsible for legitimacy of his/her use of the BC website and services;
   • does not consider the BC website or BC services to be offensive, objectionable, unfair or obscene;
   • keeps his or her account information up to date: first and last name, country of residence, valid email address and phone number;
   • does not create multiple accounts.

5. The person who has initiated registration warrants and states that any information provided during registration process is true and correct. Otherwise, BC may refuse to register the account. In case of any doubts regarding the authenticity of the already created account data, BC reserves the right to request any documents of BC’s choosing from the wager participant to confirm his/her identity and other data provided by the wager participant, as well as to suspend any payments until all information is verified. BC has a right to request the documents to be sent by mail. Verification of documents can take up to 72 hours from receipt of documents. If it is confirmed that the information received is not reliable, BC has a right to indefinitely cancel all bets and to suspend all cash settlements, as well as to continue checking the account.

6. Each registered bettor can have only one account.

7. In case the fact of re-registration (including one under a new name), provision of other person’s, invalid or forged documents (including those modified by various programs and graphic editors) is confirmed, BC reserves the right to invalidate the bets made from such an account. If a bettor refuses to undergo the identification procedure (or video interview at the request of BC) and does not provide the requested documents within 14 days of notification, BC has a right to declare the bets invalid and to block the account indefinitely. The administration also reserves the right to block such an account (re-registered) for the duration of the proceedings (up to 2 months).

8. Inactive gaming accounts, the last transaction from which was made no later than 12 months prior to the current date, can be blocked by decision of BC. Transactions preventing attribution of the “inactive” status include any betting, adding funds to the gaming account and withdrawal of funds. In addition, an account with incomplete bets may not be considered inactive.

   Upon the expiration of the 12-month period from the date of the last transaction, the gaming account receives the “inactive” status and the balance of this account becomes subject to a monthly commission of at least 5 euros. The size of commission is determined by BC and depends on the technical and administrative costs of BC required for maintenance of the gaming account. Gaming accounts with a zero balance are not charged with a fee.

   Not later than 28 days before the expiration of the 12-month period, the owner of such a gaming account will be informed about the impending change of the gaming account’s status to “inactive”.

   BC reserves the right to zero the account balance if the gaming account has an “inactive” status for 3 or more years.

   Upon resumption of active use of the gaming account, it immediately loses the “inactive” status and from this moment it is no longer subject to the fee.

CLOSING THE GAMING ACCOUNT AND SELF-EXCLUSION

1. If a bettor wants to close his/her gaming account in BC, he/she should contact the BC Support Service. In most cases, the bettor will be able to reopen his/her account. However, if the bettor insists on closing his/her account permanently, BC will honor this wish and the gaming account will be closed permanently.

2. Self-exclusion

   If a bettor is concerned about his/her participation in gambling and, having considered the situation, feels that he/she cannot continue to spend time with BC and to spend money, there is a self-exclusion procedure.

   Self-exclusion is a procedure whereby a bettor voluntarily establishes a period of time when he/she will not be able to place bets on the BC website. This period can be set for 6 months to 5 years. There is also an option of self-exclusion on a permanent basis.

   If a bettor decides in favor of self-exclusion, he/she should keep the following basic provisions in mind:

   • The bettor will not be able to make deposits and place bets on the BC website during the period of time he/she chooses.
   • It must be remembered that the decision to self-exclude is final. BC will not be able to open a new gaming account for the bettor before the selected period expires.
   • To protect the bettor so that he/she cannot take advantage of the BC’s services during the self-exclusion period, BC will close any other gaming accounts of the bettor detected by BC. BC is not responsible for any financial losses of wager participants that have opened any accounts after they had excluded themselves.
   • If there is a positive balance on the bettor’s account, he/she will be able to withdraw funds even after self-exclusion.
   • BC asks the bettor to update his or her contact information (address or phone number) so that BC could implement protective measures against opening new accounts with changed contact information. If inaccurate or incomplete information is provided, or if the bettor’s data are not updated, BC is not responsible for subsequent losses or other circumstances arising from these actions.

   The bettor can activate the self-exclusion mode by contacting the BC Support Service.

   BC, being a socially responsible gambling organization, will make every effort to ensure that the bettor’s request to close the gaming account/to self-exclude from the BC website is fulfilled at the first opportunity. However, depending on the method of communication with BC selected by the bettor, it may take a different amount of time to fulfill the bettor’s request. Therefore, BC is not responsible for any financial losses incurred by any party prior to the closing of the account or the effective date of the self-exclusion period. Please remember that the bettor’s account closure/self-exclusion will only go into effect after the bettor receives confirmation from the BC Support Service. If the bettor finds out that the gaming account has not been closed at his/her request or self-exclusion has not gone into effect, he/she should immediately contact the BC Support Service by phone in order to address the issue without delay.

PAYOUTS

When the winnings are accrued, the bettor must check the accuracy of the accrued winnings and, in case of disagreement with the accrued winnings, notify BC indicating his/her account number, date of betting, time, event, amount, the selected outcome of the event, odds, as well as the reasons for disagreement with the accrued winnings in the application. All claims for accrued winnings are accepted within 10 (ten) days from the date of accrual of winnings.

A bet made by a bettor on a particular outcome of the event is considered won if all the outcomes specified in such a bet have been correctly predicted.

To be considered a winning bet one should be:

1. For bets of the Single type – a bet with exactly guessed single selection of the event outcome. The winnings on a Single bet are equal to the product of the bet amount by the odds set for this outcome.
2. For bets of the Accumulator type – a bet where all single selected outcomes of events included in the Accumulator are accurately guessed. The winnings on an Accumulator bet are equal to the product of the bet amount by the odds of all outcomes included in the Accumulator.
3. For bets of the System type – a bet where at least one bet of the Accumulator type included in such a System is correctly guessed. The winnings on a System bet are equal to the sum of winnings on the Accumulators included in the system.
4. The bettor can obtain the amount he/she has won after the official publication of the final results.
5. The results are published on the BC website based on the official data as they become available.
6. If there are errors in the results published by BC that affect the winnings, the winnings will be paid out according to the correct, amended results.
7. BC reserves the right to determine the method of payout in accordance with the applicable law.
8. The transfer of the won funds is made on the basis of a submitted application form with the necessary details specified by the bettor in the Personal Info Center in the Withdraw from the Account section.
9. When a new gaming account is registered, the payout to the bettor is made only upon the expiration of the 24-hour period from the date of an application for payout.
10. If the deposit method and the requested payout method differ, BC reserves the right to refuse and make the payout at its discretion.
11. The payout request can be deleted if the amount of the account balance is less than the amount of the request.
12. Payouts for live bets are made within 20–60 minutes after the end of the match. If the event ends after 9 p.m. or in case of technical problems, BC reserves the right to pay the winnings the next day. The results of intra-match events (time, period, set, game, etc.) are calculated as the information is received from the official websites or through a broadcast at the end of these events (outcomes); all subsequent changes in the results of these events are not taken into account for live bets.
13. BC is not responsible for bets made on the basis of possible inaccuracies in the information about the course of the meeting displayed on the monitor and the website. We recommend to use alternative sources of information.
14. In case an error in the odds output program is identified and recognized by BC, all bets made on these events are considered winning, and the payouts are made with the odds of winning equal to “1”.

15. The minimum set of data restricts the functionality available to the bettor on the BC website, and sets limits for real money games. To be able to make payouts and to lift the established transaction limits, the bettor must undergo additional identification and, depending on the Identification Level, provide the following information:

    • Date of birth (proof of majority age in the Client’s jurisdiction, this age must be over 18);
    • First and last name;
    • Passport data (including scans of the main pages);
    • If necessary, BC may request additional documents or conduct a video identification.

DEPOSITING AND WITHDRAWING FUNDS

1. You can deposit or withdraw money from your account through a variety of means. All ways of depositing and withdrawing funds can be found on the Deposit and Withdraw pages. Depending on the currency of the gaming account, as well as the location and citizenship, different ways may be available to the bettor.

2. All requests for withdrawal of funds from the gaming account are processed around the clock. Withdrawal of funds can take up to 72 hours.

3. By placing a deposit or withdrawal order on the BC website, the bettor acknowledges and indicates that he/she does not violate the laws of any state. Additionally, by accepting the provisions of these Rules, the bettor, as a payment card holder, confirms that he/she has a right to use the services offered on the BC website.

4. If the bettor wants to stop using the service, he/she can contact the Support Service with a request for a refund. Refunds can only be made using the same details that were used to deposit the funds. BC reserves the right to verify the bettor’s identity before making a refund. A copy or a digital photo of the bettor’s identification document, such as a passport or an ID card, must be provided for identification purposes. If the payment was made with a bank card, a photo of the bank card from both sides, so that the first 6 digits of the card number, the last 4 digits, and the name of the cardholder could be visible with CVV-code on the reverse side closed, will be required.

5. BC reserves the right to deduct a fee in the amount of the costs incurred for withdrawal of funds that were not involved in the game.

6. The BC Security Service has a right to:

   • refuse to withdraw funds using any of the available methods, if the amount of bets is less than the amount of deposits from the moment of registration. For this purpose, bets with odds of 1.3 or more are considered;
   • refuse to withdraw funds if the gaming account is not used for gaming purposes;
   • request full verification of the gaming account before withdrawal: to fill in the profile correctly, to provide photos of identification documents, as well as, if necessary, to answer the questions of the Support Service or to undergo additional video identification.

7. The BC Security Service does not recommend:

   • to transfer money between payment systems;
   • to deposit and to withdraw funds without placing bets;
   • to replenish your account from other people’s e-wallets. BC has a right to return funds to the wallet holders’ accounts without prior notice.
8. BC has a right to refuse payout to compromised payment systems.
9. The BC Security Service has a right to limit withdrawal of funds through any available means, if the amount of deposits or withdrawals from the gaming account does not match the amount of bets placed.

PROMOTIONS, BONUSES AND PROMO CODES

1. Each promo code shall be used in accordance with certain rules. The conditions of promo codes use may differ in terms of amounts, odds values, types of sports, betting types, odds types, etc.
2. The conditions of use of a promo code are posted in the promotional and informational materials it is distributed through, and they can also be clarified with the BC Support Service. If the conditions of the promo code are not met, such a promo code will not be activated and cannot be applied.
3. Support Service operators do not have a right to give promo codes to bettors. Promo codes are provided to bettors only on the BC website, in personal text messages, in newsletters/social media and push messages, or in advertising messages.
4. Each promo code has a validity period. Upon the expiration of the promo code, it is considered invalid. All promo codes are one-time, i.e. they can be activated and applied by the client only once.
5. The bonus can only be credited once per account, address, email address, credit/debit card number or IP address.
6. BC reserves the right to withhold any free bets if the Security Service has any concerns that there is a violation of the Rules, as well as to look for unusual betting patterns.
7. The bonus is a deal between the BC and the player. The BC provides the player with funds for the game, and the player takes responsibility for satisfying the wagering requirement before requesting the withdrawal of the funds.
8. Bonuses may have additional terms and conditions, so before activating a bonus we strongly advise that you read them carefully to receive complete information and to avoid misunderstandings.
9. There can only be one active bonus on an account at any one time. Bonuses related to deposits are not cumulative. Bonuses are applied one after another. The next bonus will become available after an earlier bonus is redeemed or revoked.
10. The bonuses are only available to player with fully completed personal information in their Account, with an activated phone number and who agreed to the terms of the bonus program while registering. The minimum deposit amount for participation in the bonus offer depends on the chosen bonus.
11. The bonus amount will be placed into a Bonus Balance and will be kept separate from your Cash Balance.
12. While a bonus is activated you have the right to place bets using funds, both on your bonus account and on your main account. Please keep in mind that while there is an active bonus on the account, any requests for withdrawal will be declined until the bonus wagering requirement is met in full or until you reject the bonus.
13. To redeem the bonus, you need to place a required amount in bets. In most cases, if not stated otherwise in the bonus conditions, you are required to place bets with the total stake equal to the amount of the bonus multiplied a specific number of times: the wagering requirement = bonus amount x required number of times.
14. All deposit bonuses must be redeemed by wagering the bonus amount.
15. After the bonus has been redeemed, your main account will be credited with the remaining bonus funds which will not exceed the total bonus amount. If, after the bonus is redeemed, the bonus account balance is less than the minimum stake amount, the bonus is deemed to have been lost.
16. You can make a withdrawal request before the bonus is redeemed. However, in this event the bonus amount and the winnings received while redeeming the bonus will be canceled.
17. All winnings received from playing using bonus funds and requested for withdrawal are to be verified by the BC before the payment is processed. Depending on the outcome of the verification, the BC reserves the right to request the customer provide their personal data and payment method confirmation details.
18. Any players may decline all or any individual promotions by contacting Customer Support, via an online chat, or by taking the necessary steps in their account.
19. When canceling a bonus, your bonus balance hits "zero" and you do not need to meet wagering requirements any longer.
20. You can decline to continue meeting bonus wagering requirements in your account. If the bonus has been declined after it was partially redeemed, any winnings generated while redeeming the bonus will be canceled.
21. Bonus abuse by players is not permitted. The following ratio of bonuses received in relation to deposits is as deemed abuse: 70% bonus funds received on between 5 and 9 deposits; 50% bonus funds received on 10 or more deposits. In the event of such abuse, the BC reserves the right to prohibit the player from receiving any bonuses and cancel any winnings obtained using bonus funds both during wagering and after it.
22. The bookmaker reserves the right to review the transaction history and player logs for any reason and at any time. If during such a review misuse of bonuses by a player is revealed, the BC has the right to cancel the bonuses for this player.
23. If administration determines that while redeeming a bonus you use gaming strategies not approved by the BC, the BC is entitled to apply penalty measures and exclude you from current and all future promotions.
24. When abuse of bonuses by a player is identified, the BC is entitled to apply the following measures to the player: canceling all existing bonuses and bonus winnings; blocking the player’s account.
25. You are strongly advised to provide your actual telephone number during registration, as the BC might use it to confirm your identity. If it is not possible to get in touch with you, the BC is entitled to apply restrictions on the use of bonuses, as well as to block your account.

Full text of T&C and Betting Rules you can find here